FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call the David Gill Artworks for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 10 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full amount less any shipping charges upon the return of the merchandise.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. Back to Top

What happens if the item I ordered is not available?
On occasion an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if the shipping address is in the state of VA. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. Back to Top

Can I ship my order to a different address?
NOTICE: ONLINE CHECKOUT IS CURRENTLY NOT AVAILABLE. Please email or call to place an order. Sorry for any inconvenience.
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination. Every effort is made to keep shipping charges minimal.